Advice & Information

Our years of experience in providing support for refugees, along with the anecdotal experience of many of our staff who arrived as refugees themselves, have taught us how isolating arriving in a foreign country and navigating unfamiliar systems can be.

 

 

 

Man giving advice to asylum seeker in office

 

 AQS logo representing the Advice Quality Standard, featuring an orange background with white stylized letters and the words

Logo of the OISC featuring a globe and a check mark in blue, representing verification and oversight. 

 

 

Comprehensive Support

New Citizens' Gateway's expert office and outreach advisers provide free, confidential and holistic advice to Asylum Seekers and Refugees from different nationalities on a number of topics relevant to their situation, including:

Welfare Benefits

Understanding the eligibility criteria and applying for essential financial support whilst looking for work.

Housing

Advising on affordable housing options and eligibility criteria for homeless refugees.

Healthcare

Accessing NHS services and understanding the rights to free healthcare.

Disability

Advising on disability benefits and eligibility criteria.

Education

Exploring educational opportunities for refugees and asylum seekers.

Employment

Getting support with job searching and navigating employment regulations.

Immigration

Office of the Immigration Services Commissioner (OISC) - level 1

E-VISA

NCG has launched a new service with the support of the UK Government to help refugees with applying for the E-VISA

To book an appointment please contact: anastasiia@ncgateway.org.uk or jawharah@ncgateway.org.uk

Who needs an E-VISA? All UK residents currently holding a BRP card. By holding an E-VISA you can prove your immigration status online instead of using a physical immigration document like a BRP.


New Citizens' Gateway holds the Advice Quality Standard quality assurance certificate, ensuring you receive the highest level of service. We're also registered with the Office of the Immigration Services Commissioner (OISC) to provide immigration advice on Asylum Protection at Level 1.

We offer flexible options to suit the needs of asylum seekers.

  • Our dedicated advice line is active between 10am – 3pm on Mondays, Wednesdays and Fridays – Just call 020 8905 9002 and select option 2.
  • Our outreach team is actively involved in a number of asylum-seeker housing sites across London. For more information, please call 020 8905 9002.
  • Book an appointment with an adviser for more in-depth support.